Privacy Policy

Solid Connectivity S.R.L. is committed to protecting your privacy and ensuring that your personal information is handled with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and other related services. Please note that our mobile application does not collect any personal information, use cookies, or employ tracking technologies.Additionally, payment processing is applicable only to purchases made through our website and not through our mobile application.

We comply with all relevant privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other global regulations.

1. Data Collection and Usage (Website Only)

We collect personal information when you interact with our website, such as when you contact us or make a purchase. No personal information is collected from the mobile application.

Information We Collect (Website Only):

• Contact Information: Email addresses, phone numbers (for customer support,      inquiries, and communications).
• Payment Information: Credit card details, billing address, and transaction      history for purchase processing (website only).
• Purchase Details: Product orders, delivery addresses, and other necessary order      information.
• Communication Data: Any other data you voluntarily provide when you contact us (via forms, email, or phone).

We collect and use your data on the website to:

• Facilitate product purchases and process payments.
• Respond to your inquiries and maintain communication.
• Improve our services and user experience.
• Comply with legal, accounting, and tax obligations.

No data collection occurs through our mobile application.

2. Payment Processing and Financial Information (Website Only)

When you purchase products through our website, we process your payments securely through trusted third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS). We do not store your payment information (e.g., credit card numbers) on our servers.

Note: Payment processing does not apply to our mobile application, as no purchases can be made through the app.

3. No Use of Cookies or Tracking Technologies (Mobile Application)

Our mobile application does not collect personal information, use cookies, or employ any tracking technologies. Your experience with the mobile app is private and free from tracking initiated by us.

On the website, we may use cookies or third-party services that use tracking technologies, which will be subject to their own privacy policies. However, no tracking is performed within the mobile application.

4. Data Security (Website Only)

We take your data security seriously and implement industry-standard security measures to protect your personal and financial information on the website.

• Encryption: We use SSL/TLS encryption to safeguard all sensitive data during      transmission.
• Secure Payment (Website Only): Payment information is processed using      PCI-DSS-compliant platforms, ensuring the highest security standards for      financial data.
• Restricted Access: Only authorized personnel have access to personal and      financial data on a need-to-know basis.

The mobile application does not collect or process any personal or financial information.

5. Data Retention (Website Only)

We retain your personal information collected through the website only as long as necessary to:

• Fulfill the purpose for which it was collected (e.g., customer communication,      purchase processing).
• Comply with legal obligations (e.g., accounting and tax requirements).

Once the information is no longer needed, we will securely delete or anonymize it. This does not apply to the mobile application, as no data is collected.

6. Sharing and Disclosure of Information (Website Only)

We do not sell or share your personal information with third parties, except under the following circumstances:

• Service Providers: We may share information with trusted third parties, such      as payment processors or shipping companies, to fulfill orders or provide      services (website only).
• Legal Compliance: If required by law, regulation, or a court order, we may      disclose your information to the relevant authorities.

The mobile application does not collect any personal information, so no sharing or disclosure is applicable.

7. Data Transfers and International Compliance (Website Only)

If your personal data collected through the website is transferred outside your country, we ensure appropriate safeguards are in place. For transfers from the EEA, we use Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure your data is protected under GDPR.

8. Your Data Protection Rights (Website Only)

Depending on your location, you may have specific rights under privacy laws such as the GDPR, CCPA, and others regarding personal data collected through the website. These rights include:

• Access: You have the right to request access to the personal data we hold about      you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal information when it is no longer necessary for the purposes it was collected.
• Data Portability: You can request a copy of your data in a portable format.
• Opt-Out: If applicable (e.g., under CCPA), you can opt out of the sale of personal      data, although we do not sell personal data.

To exercise these rights, please contact us at the details below. No data collection occurs through the mobile application, so these rights are only applicable to the website.

9. Data Breach Notification (Website Only)

In the event of a data breach involving your personal or financial information collected through the website, we will notify you and the relevant authorities in compliance with applicable law. We will take immediate steps to protect your information and mitigate any potential harm. No personal or financial information is collected through the mobile application, so this does not apply.

10. Children’s Privacy

Our services, both on the website and the mobile application, are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected without parental consent, we will take steps to delete it immediately.

11. Legal Compliance

We comply with global privacy regulations, including:

• GDPR (for EEA users),
• CCPA  (for California residents),
• PIPEDA (for Canadian residents),
• Australian Privacy Principles (APPs), and
• Other applicable regional laws.

We ensure that data collected on the website is processed and stored lawfully and securely in all relevant jurisdictions. No personal data collection or processing occurs through the mobile application.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website, and the “Last Updated” date will be revised accordingly. By continuing to use our services, you agree to the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us.