1. Acceptance of Terms
By purchasing a product from Solid Connectivity S.R.L., you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not proceed with your purchase.
2. Orders and Payment
- Placing Orders: When you place an order with us, you are making an offer to purchase the product(s) under these Terms. All orders are subject to acceptance and availability. We reserve the right to reject or cancel any order at our discretion.
- Pricing: Prices for our products are listed on our website and are subject to change without notice. The price you pay will be the price in effect at the time the order is placed. Any additional charges, such as taxes or shipping fees, will be clearly stated before you confirm your order.
- Payment: We accept various payment methods, which will be detailed at the checkout process. Payment must be received in full before your order is processed and shipped.
3. Shipping and Delivery
- Shipping: We offer shipping services to a range of locations. Shipping fees and estimated delivery times will be provided during the checkout process. Delivery times are estimates and may vary based on external factors.
- Delivery: Once your order has been shipped, you will receive a confirmation email with tracking information.
4. 30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of the delivery date, subject to the following conditions:
- Eligibility: The product must be in its original, unused condition, with all packaging and accessories included.
- Process: To initiate a return, please contact our customer service team at sales@solidconnectivity.com with your order details. You will receive instructions on how to return the product.
- Refunds: Once we receive and inspect the returned product, we will process your refund within 10 days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
- Return Shipping: The customer is responsible for the cost of return shipping unless the product is defective or incorrect.
5. 4-Year Warranty
We stand behind the quality of our products and offer a 4-year warranty on all physical products. This warranty covers defects in materials and workmanship under normal use.
- Warranty Coverage: If your product is found to be defective within the warranty period, we will repair or replace it at no charge, subject to the following conditions:
- The defect is not caused by misuse, improper handling, or unauthorized repairs.
- Proof of purchase is provided.
- The product is returned to us following our return process.
- Exclusions: The warranty does not cover cosmetic damage, normal wear and tear, or damage caused by accidents or unauthorized modifications.
- Process: To make a warranty claim, contact our customer service team at sales@solidconnectivity.com with your proof of purchase and details of the issue. We will provide instructions for returning the product or arranging a repair.
6. Limitation of Liability
To the maximum extent permitted by law, Solid Connectivity S.R.L. shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products. Our liability is limited to the purchase price of the product.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of EU, without regard to its conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Romania.
8. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use our products or services, you acknowledge and agree to the updated Terms.